Naomi Karten is a wonderful author, speaker and consultant for organizations trying to improve their customer service. Among her specialties are creation of effective service level agreements.
Roger von Oech has written a variety of books about problem solving and creative thinking. His “Whack on the side of the head” is an interesting take on problem solving/creativity.
Home page for the Sacramento Valley Chapter of PMI. Great resource for project managers looking for networking & professional development opportunities.