Naomi Karten

Naomi Karten is a wonderful author, speaker and consultant for organizations trying to improve their customer service. Among her specialties are creation of effective service level agreements.

www.nkarten.com

Roger von Oech

Roger von Oech has written a variety of books about problem solving and creative thinking. His “Whack on the side of the head” is an interesting take on problem solving/creativity.

www.creativethink.com