Naomi Karten is a wonderful author, speaker and consultant for organizations trying to improve their customer service. Among her specialties are creation of effective service level agreements.
Roger von Oech
Roger von Oech has written a variety of books about problem solving and creative thinking.
Edward de Bono
Edward de Bono is one of the few authors to explore tactics for problem solving.
Project Management Institute – Sacramento Valley Chapter
Home page for the Sacramento Valley Chapter of PMI. Great resource for project managers looking for networking &Â professional development opportunities.
www.pmi-svc.org
...
Read more